i: System Plan
ii: contingency plan
iii: Risk acceptance,
iv: Risk mitigation by testing
A: i, ii, iii
B: i, iii, iv
C: i, ii, iv
D: ii, iii, iv
D: ii, iii, iv
5.2.4. Product Risk Control
Product risk control comprises all measures that are taken in response to identified and assessed product risks. Product risk control consists of risk mitigation and risk monitoring.
Risk mitigation involves implementing the actions proposed in risk assessment to reduce the risk level.
The aim of risk monitoring is to ensure that the mitigation actions are effective, to obtain further information to improve risk assessment, and to identify emerging risks.
With respect to product risk control, once a risk has been analyzed, several response options to risk are possible, e.g., risk mitigation by testing, risk acceptance, risk transfer, or contingency plan (Veenendaal 2012).
Actions that can be taken to mitigate the product risks by testing are as follows:
Q2: Actions that can be taken to mitigate the product risks by testing are as follows:
i: Select the testers with the right level of experience and skills, suitable for a given risk type
ii: Apply an appropriate level of independence of testing
iii: Conduct reviews and perform static analysis
iv: Apply the appropriate test techniques and coverage levels
v: Apply the appropriate test types addressing the affected quality characteristics
vi: Perform dynamic testing, including regression testing
A: i, ii, iii
B: i, iii, iv
C: i, ii, iv
D: ii, iii, iv
5.2.4. Product Risk Control
Product risk control comprises all measures that are taken in response to identified and assessed product risks. Product risk control consists of risk mitigation and risk monitoring.
Risk mitigation involves implementing the actions proposed in risk assessment to reduce the risk level.
The aim of risk monitoring is to ensure that the mitigation actions are effective, to obtain further information to improve risk assessment, and to identify emerging risks.
With respect to product risk control, once a risk has been analyzed, several response options to risk are possible, e.g., risk mitigation by testing, risk acceptance, risk transfer, or contingency plan (Veenendaal 2012).
Actions that can be taken to mitigate the product risks by testing are as follows:
A: It is concerned with gathering information about testing. This information is used to assess test progress and to measure whether the test exit criteria or the test tasks associated with the exit criteria are satisfied, such as meeting the targets for coverage of product risks, requirements, or acceptance criteria.
B: it collects data from completed test activities to consolidate experience, testware, and any other relevant information
C: It uses the information from test monitoring to provide, in a form of the control directives, guidance and the necessary corrective actions to achieve the most effective and efficient testing
D: It is used in System Applications.
A: It is concerned with gathering information about testing. This information is used to assess test progress and to measure whether the test exit criteria or the test tasks associated with the exit criteria are satisfied, such as meeting the targets for coverage of product risks, requirements, or acceptance criteria.
5.3.Test Monitoring, Test Control and Test Completion
Test monitoring is concerned with gathering information about testing. This information is used to assess test progress and to measure whether the test exit criteria or the test tasks associated with the exit criteria are satisfied, such as meeting the targets for coverage of product risks, requirements, or acceptance criteria.
Test control uses the information from test monitoring to provide, in a form of the control directives, guidance and the necessary corrective actions to achieve the most effective and efficient testing. Examples of control directives include:
Test completion collects data from completed test activities to consolidate experience, testware, and any other relevant information. Test completion activities occur at project milestones such as when a test level is completed, an agile iteration is finished, a test project is completed (or cancelled), a software system is released, or a maintenance release is completed..
Q4: What is Test control ?
A: It is concerned with gathering information about testing. This information is used to assess test progress and to measure whether the test exit criteria or the test tasks associated with the exit criteria are satisfied, such as meeting the targets for coverage of product risks, requirements, or acceptance criteria.
B: it collects data from completed test activities to consolidate experience, testware, and any other relevant information
C: It uses the information from test monitoring to provide, in a form of the control directives, guidance and the necessary corrective actions to achieve the most effective and efficient testing
D: It is used in System Applications.
C: It uses the information from test monitoring to provide, in a form of the control directives, guidance and the necessary corrective actions to achieve the most effective and efficient testing
5.3.Test Monitoring, Test Control and Test Completion
Test monitoring is concerned with gathering information about testing. This information is used to assess test progress and to measure whether the test exit criteria or the test tasks associated with the exit criteria are satisfied, such as meeting the targets for coverage of product risks, requirements, or acceptance criteria.
Test control uses the information from test monitoring to provide, in a form of the control directives, guidance and the necessary corrective actions to achieve the most effective and efficient testing. Examples of control directives include:
Test completion collects data from completed test activities to consolidate experience, testware, and any other relevant information. Test completion activities occur at project milestones such as when a test level is completed, an agile iteration is finished, a test project is completed (or cancelled), a software system is released, or a maintenance release is completed.
Q5: What is Test completion?
A: It is concerned with gathering information about testing. This information is used to assess test progress and to measure whether the test exit criteria or the test tasks associated with the exit criteria are satisfied, such as meeting the targets for coverage of product risks, requirements, or acceptance criteria.
B: it collects data from completed test activities to consolidate experience, testware, and any other relevant information
C: It uses the information from test monitoring to provide, in a form of the control directives, guidance and the necessary corrective actions to achieve the most effective and efficient testing
D: It is used in System Applications.
B: it collects data from completed test activities to consolidate experience, testware, and any other relevant information
5.3.Test Monitoring, Test Control and Test Completion
Test monitoring is concerned with gathering information about testing. This information is used to assess test progress and to measure whether the test exit criteria or the test tasks associated with the exit criteria are satisfied, such as meeting the targets for coverage of product risks, requirements, or acceptance criteria.
Test control uses the information from test monitoring to provide, in a form of the control directives, guidance and the necessary corrective actions to achieve the most effective and efficient testing. Examples of control directives include:
Test completion collects data from completed test activities to consolidate experience, testware, and any other relevant information. Test completion activities occur at project milestones such as when a test level is completed, an agile iteration is finished, a test project is completed (or cancelled), a software system is released, or a maintenance release is completed.
i: Reprioritizing tests when an identified risk becomes an issue
ii: Re-evaluating whether a test item meets entry criteria or exit criteria due to rework
iii: Adjusting the test schedule to address a delay in the delivery of the test environment
iv: Adding new resources when and where needed
A: i, ii, iii
B: i, iii, iv
C: i, ii, iv
D: All of the Above
D: All of the Above
5.3.Test Monitoring, Test Control and Test Completion
Test monitoring is concerned with gathering information about testing. This information is used to assess test progress and to measure whether the test exit criteria or the test tasks associated with the exit criteria are satisfied, such as meeting the targets for coverage of product risks, requirements, or acceptance criteria.
Test control uses the information from test monitoring to provide, in a form of the control directives, guidance and the necessary corrective actions to achieve the most effective and efficient testing. Examples of control directives include:
Test completion collects data from completed test activities to consolidate experience, testware, and any other relevant information. Test completion activities occur at project milestones such as when a test level is completed, an agile iteration is finished, a test project is completed (or cancelled), a software system is released, or a maintenance release is completed
A: True
B: False
A: True
5.3.Test Monitoring, Test Control and Test Completion
Test monitoring is concerned with gathering information about testing. This information is used to assess test progress and to measure whether the test exit criteria or the test tasks associated with the exit criteria are satisfied, such as meeting the targets for coverage of product risks, requirements, or acceptance criteria.
Test control uses the information from test monitoring to provide, in a form of the control directives, guidance and the necessary corrective actions to achieve the most effective and efficient testing. Examples of control directives include:
Test completion collects data from completed test activities to consolidate experience, testware, and any other relevant information. Test completion activities occur at project milestones such as when a test level is completed, an agile iteration is finished, a test project is completed (or cancelled), a software system is released, or a maintenance release is completed.
A: True
B: False
A: True
5.3.1. Metrics used in Testing
Test metrics are gathered to show progress against the planned schedule and budget, the current quality of the test object, and the effectiveness of the test activities with respect to the objectives or an iteration goal.
Test monitoring gathers a variety of metrics to support the test control and test completion.
Common test metrics include:
Q9: Test monitoring gathers a variety of metrics to support the test control and test completion.
Common test metrics include:
i: Test progress metrics (e.g., test case implementation progress, test environment preparation progress, number of test cases run/not run, passed/failed, test execution time)
ii: Project progress metrics (e.g., task completion, resource usage, test effort)
iii: Product quality metrics (e.g., availability, response time, mean time to failure)
iv: Defect metrics (e.g., number and priorities of defects found/fixed, defect density, defect detection percentage)
v: Risk metrics (e.g., residual risk level)
vi: Coverage metrics (e.g., requirements coverage, code coverage)
vii: Cost metrics (e.g., cost of testing, organizational cost of quality)
A: i, ii, iii, iv
B: All of the Above
C: i, ii, iv, vii
D: i, iii, iv, v
B: All of the Above
5.3.1. Metrics used in Testing
Test metrics are gathered to show progress against the planned schedule and budget, the current quality of the test object, and the effectiveness of the test activities with respect to the objectives or an iteration goal.
Test monitoring gathers a variety of metrics to support the test control and test completion.
Common test metrics include:
Q10: Test reporting summarizes and communicates test information during and after testing.
A: True
B: False
A: True
Test reporting summarizes and communicates test information during and after testing. Test progress reports support the ongoing control of the testing and must provide enough information to make modifications to the test schedule, resources, or test plan, when such changes are needed due to deviation from the plan or changed circumstances. Test completion reports summarize a specific stage of testing (e.g., test level, test cycle, iteration) and can give information for subsequent testing.
During test monitoring and control, the test team generates test progress reports for stakeholders to keep them informed. Test progress reports are usually generated on a regular basis (e.g., daily, weekly, etc.) and include:
Q11: Test progress reports support the ongoing control of the testing and must provide enough information to make modifications to the test schedule, resources, or test plan, when such changes are needed due to deviation from the plan or changed circumstances.
A: True
B: False
A: True
Test reporting summarizes and communicates test information during and after testing. Test progress reports support the ongoing control of the testing and must provide enough information to make modifications to the test schedule, resources, or test plan, when such changes are needed due to deviation from the plan or changed circumstances. Test completion reports summarize a specific stage of testing (e.g., test level, test cycle, iteration) and can give information for subsequent testing.
During test monitoring and control, the test team generates test progress reports for stakeholders to keep them informed. Test progress reports are usually generated on a regular basis (e.g., daily, weekly, etc.) and include:
Q12: Test completion reports summarize a specific stage of testing (e.g., test level, test cycle, iteration) and can give information for subsequent testing.
A: True
B: False
A: True
Test reporting summarizes and communicates test information during and after testing. Test progress reports support the ongoing control of the testing and must provide enough information to make modifications to the test schedule, resources, or test plan, when such changes are needed due to deviation from the plan or changed circumstances. Test completion reports summarize a specific stage of testing (e.g., test level, test cycle, iteration) and can give information for subsequent testing.
During test monitoring and control, the test team generates test progress reports for stakeholders to keep them informed. Test progress reports are usually generated on a regular basis (e.g., daily, weekly, etc.) and include:
Q13: During test monitoring and control, the test team generates test progress reports for stakeholders to keep them informed.
A: True
B: False
A: True
Test reporting summarizes and communicates test information during and after testing. Test progress reports support the ongoing control of the testing and must provide enough information to make modifications to the test schedule, resources, or test plan, when such changes are needed due to deviation from the plan or changed circumstances. Test completion reports summarize a specific stage of testing (e.g., test level, test cycle, iteration) and can give information for subsequent testing.
During test monitoring and control, the test team generates test progress reports for stakeholders to keep them informed. Test progress reports are usually generated on a regular basis (e.g., daily, weekly, etc.) and include:
Q14: Test progress reports are usually generated on a regular basis (e.g., daily, weekly, etc.) and include:
i: Test period
ii: Test progress (e.g., ahead or behind schedule), including any notable deviations
iii: Impediments for testing, and their workarounds
iv: Test metrics
v: New and changed risks within testing period
vi: Testing planned for the next period
A: i, ii, iii, iv
B: i, ii, iv, vii
C: All of the Above
D: i, iii, iv, v
C: All of the Above
Test reporting summarizes and communicates test information during and after testing. Test progress reports support the ongoing control of the testing and must provide enough information to make modifications to the test schedule, resources, or test plan, when such changes are needed due to deviation from the plan or changed circumstances. Test completion reports summarize a specific stage of testing (e.g., test level, test cycle, iteration) and can give information for subsequent testing.
During test monitoring and control, the test team generates test progress reports for stakeholders to keep them informed.
Test progress reports are usually generated on a regular basis (e.g., daily, weekly, etc.) and include:
Q15: A test completion report is prepared during test completion, when a project, test level, or test type is complete and when, ideally, its exit criteria have been met.
A: True
B: False
A: True
5.3.2. Purpose, Content and Audience for Test Reports
A test completion report is prepared during test completion, when a project, test level, or test type is complete and when, ideally, its exit criteria have been met. This report uses test progress reports and other data. Typical test completion reports include:
The ISO/IEC/IEEE 29119-3 standard includes templates and examples for test progress reports (called test status reports) and test completion reports.
Q16: This report uses test progress reports and other data. Typical test completion reports include:
i: Test summary
ii: Testing and product quality evaluation based on the original test plan (i.e., test objectives and exit criteria)
iii: Deviations from the test plan (e.g., differences from the planned schedule, duration, and effort).
iv: Testing impediments and workarounds
v: Test metrics based on test progress reports
vi: Unmitigated risks, defects not fixed
A: All of the Above
B: i, ii, iv, vii
C: i, ii, iii, iv
D: i, iii, iv, v
A: All of the Above
5.3.2. Purpose, Content and Audience for Test Reports
A test completion report is prepared during test completion, when a project, test level, or test type is complete and when, ideally, its exit criteria have been met. This report uses test progress reports and other data. Typical test completion reports include:
Lessons learned that are relevant to the testing Different audiences require different information in the reports, and influence the degree of formality and the frequency of reporting. Reporting on test progress to others in the same team is often frequent and informal, while reporting on testing for a completed project follows a set template and occurs only once.
The ISO/IEC/IEEE 29119-3 standard includes templates and examples for test progress reports (called test status reports) and test completion reports.
Q17: Lessons learned that are relevant to the testing Different audiences require different information in the reports, and influence the degree of formality and the frequency of reporting. Reporting on test progress to others in the same team is often frequent and informal, while reporting on testing for a completed project follows a set template and occurs only once.
The ISO/IEC/IEEE 29119-3 standard includes templates and examples for test progress reports (called test status reports) and test completion reports
A: True
B: False
A: True
5.3.2. Purpose, Content and Audience for Test Reports
A test completion report is prepared during test completion, when a project, test level, or test type is complete and when, ideally, its exit criteria have been met. This report uses test progress reports and other data. Typical test completion reports include:
Lessons learned that are relevant to the testing Different audiences require different information in the reports, and influence the degree of formality and the frequency of reporting. Reporting on test progress to others in the same team is often frequent and informal, while reporting on testing for a completed project follows a set template and occurs only once.
The ISO/IEC/IEEE 29119-3 standard includes templates and examples for test progress reports (called test status reports) and test completion reports.
Q18: Communicating the Status of Testing The best means of communicating test status varies, depending on test management concerns, organizational test strategies, regulatory standards, or, in the case of self-organizing teams , on the team itself
A: True
B: False
A: True
5.3.3. Communicating the Status of Testing The best means of communicating test status varies, depending on test management concerns, organizational test strategies, regulatory standards, or, in the case of self-organizing teams (see section 1.5.2), on the team itself. The options include:
One or more of these options can be used. More formal communication may be more appropriate for distributed teams where direct face-to-face communication is not always possible due to geographical distance or time differences. Typically, different stakeholders are interested in different types of information, so communication should be tailored accordingly.
Q19: Communicating the Status of Testing. The options include:
i: Verbal communication with team members and other stakeholders
ii: Dashboards (e.g., CI/CD dashboards, task boards, and burn-down charts)
iii: Electronic communication channels (e.g., email, chat)
iv: Online documentation
v: Formal test reports
A: i, iii, iv, v
B: i, ii, iv, vii
C: i, ii, iii, iv
D: All of the Above
A: All of the Above
5.3.3. Communicating the Status of Testing
The best means of communicating test status varies, depending on test management concerns, organizational test strategies, regulatory standards, or, in the case of self-organizing teams (see section 1.5.2), on the team itself. The options include:
One or more of these options can be used. More formal communication may be more appropriate for distributed teams where direct face-to-face communication is not always possible due to geographical distance or time differences. Typically, different stakeholders are interested in different types of information, so communication should be tailored accordingly.
Q20: Even though reviews can be costly to implement, the overall project costs are usually much lower than when no reviews are performed because less time and effort needs to be spent on fixing defects later in the project.
A: True
B: False
A: True
5.3.3. Communicating the Status of Testing
The best means of communicating test status varies, depending on test management concerns, organizational test strategies, regulatory standards, or, in the case of self-organizing teams (see section 1.5.2), on the team itself. The options include:
One or more of these options can be used. More formal communication may be more appropriate for distributed teams where direct face-to-face communication is not always possible due to geographical distance or time differences. Typically, different stakeholders are interested in different types of information, so communication should be tailored accordingly.
Q21: In testing, configuration management (CM) provides a discipline for identifying, controlling, and tracking work products such as test plans, test strategies, test conditions, test cases, test scripts, test results, test logs, and test reports as configuration items.
A: True
B: False
A: True
5.4.Configuration Management
In testing, configuration management (CM) provides a discipline for identifying, controlling, and tracking work products such as test plans, test strategies, test conditions, test cases, test scripts, test results, test logs, and test reports as configuration items.
For a complex configuration item (e.g., a test environment), CM records the items it consists of, their relationships, and versions. If the configuration item is approved for testing, it becomes a baseline and can only be changed through a formal change control process.
Q22: For a complex configuration item (e.g., a test environment), CM records the items it consists of, their relationships, and versions. If the configuration item is approved for testing, it becomes a baseline and can only be changed through a formal change control process.
A: True
B: False
A: True
In testing, configuration management (CM) provides a discipline for identifying, controlling, and tracking work products such as test plans, test strategies, test conditions, test cases, test scripts, test results, test logs, and test reports as configuration items.
For a complex configuration item (e.g., a test environment), CM records the items it consists of, their relationships, and versions. If the configuration item is approved for testing, it becomes a baseline and can only be changed through a formal change control process.
5.4.Configuration Management
In testing, configuration management (CM) provides a discipline for identifying, controlling, and tracking work products such as test plans, test strategies, test conditions, test cases, test scripts, test results, test logs, and test reports as configuration items.
For a complex configuration item (e.g., a test environment), CM records the items it consists of, their relationships, and versions. If the configuration item is approved for testing, it becomes a baseline and can only be changed through a formal change control process
Q23: Static and dynamic testing (with analysis of failures) can both lead to the detection of defects, however there are some defect types that can only be found by either static or dynamic testing
A: True
B: False
A: True
Configuration management keeps a record of changed configuration items when a new baseline is created. It is possible to revert to a previous baseline to reproduce previous test results.
To properly support testing, CM ensures the following:
Continuous integration, continuous delivery, continuous deployment and the associated testing are typically implemented as part of an automated DevOps pipeline (see section 2.1.4), in which automated CM is normally included.
Q24: To properly support testing, CM ensures the following:
i: All configuration items, including test items (individual parts of the test object), are uniquely identified, version controlled, tracked for changes, and related to other configuration items so that traceability can be maintained throughout the test process
ii: All identified documentation and software items are referenced unambiguously in test documentation Continuous integration, continuous delivery, continuous deployment and the associated testing are typically implemented as part of an automated DevOps pipeline , in which automated CM is normally includediii: Electronic communication channels (e.g., email, chat)
Continuous integration, continuous delivery, continuous deployment and the associated testing are typically implemented as part of an automated DevOps pipeline , in which automated CM is normally included
A: i,
B: All of the Above
C: ii,
D: i, ii,
B: All of the Above
Configuration management keeps a record of changed configuration items when a new baseline is created. It is possible to revert to a previous baseline to reproduce previous test results.
To properly support testing, CM ensures the following:
Continuous integration, continuous delivery, continuous deployment and the associated testing are typically implemented as part of an automated DevOps pipeline (see section 2.1.4), in which automated CM is normally included.
Q25: Continuous integration, continuous delivery, continuous deployment and the associated testing are typically implemented as part of an automated DevOps pipeline , in which automated CM is normally included
A: True
B: False
A: True
Continuous integration, continuous delivery, continuous deployment and the associated testing are typically implemented as part of an automated DevOps pipeline , in which automated CM is normally included
Q26: Since one of the major test objectives is to find defects, an established defect management process is essential. Although we refer to “defects” here, the reported anomalies may turn out to be real defects or something else (e.g., false positive, change request) – this is resolved during the process of dealing with the defect reports.
A: True
B: False
A: True
Since one of the major test objectives is to find defects, an established defect management process is essential. Although we refer to “defects” here, the reported anomalies may turn out to be real defects or something else (e.g., false positive, change request) – this is resolved during the process of dealing with the defect reports.
Anomalies may be reported during any phase of the SDLC and the form depends on the SDLC. At a minimum, the defect management process includes a workflow for handling individual anomalies from their discovery to their closure and rules for their classification.
The workflow typically comprises activities to log the reported anomalies, analyze and classify them, decide on a suitable response such as to fix or keep it as it is and finally to close the defect report. The process must be followed by all involved stakeholders.
Q27: Anomalies may be reported during any phase of the SDLC and the form depends on the SDLC. At a minimum, the defect management process includes a workflow for handling individual anomalies from their discovery to their closure and rules for their classification.
A: True
B: False
A: True
Since one of the major test objectives is to find defects, an established defect management process is essential. Although we refer to “defects” here, the reported anomalies may turn out to be real defects or something else (e.g., false positive, change request) – this is resolved during the process of dealing with the defect reports.
Anomalies may be reported during any phase of the SDLC and the form depends on the SDLC. At a minimum, the defect management process includes a workflow for handling individual anomalies from their discovery to their closure and rules for their classification.
The workflow typically comprises activities to log the reported anomalies, analyze and classify them, decide on a suitable response such as to fix or keep it as it is and finally to close the defect report. The process must be followed by all involved stakeholders.
Q28: The workflow typically comprises activities to log the reported anomalies, analyze and classify them, decide on a suitable response such as to fix or keep it as it is and finally to close the defect report. The process must be followed by all involved stakeholders.
A: True
B: False
A: True
Since one of the major test objectives is to find defects, an established defect management process is essential. Although we refer to “defects” here, the reported anomalies may turn out to be real defects or something else (e.g., false positive, change request) – this is resolved during the process of dealing with the defect reports.
Anomalies may be reported during any phase of the SDLC and the form depends on the SDLC. At a minimum, the defect management process includes a workflow for handling individual anomalies from their discovery to their closure and rules for their classification.
The workflow typically comprises activities to log the reported anomalies, analyze and classify them, decide on a suitable response such as to fix or keep it as it is and finally to close the defect report. The process must be followed by all involved stakeholders.
Q29: It is advisable to handle defects from static testing (especially static analysis) in a similar way.
Typical defect reports have the following objectives:
i: Provide those responsible for handling and resolving reported defects with sufficient information to resolve the issue.
ii: Provide a means of tracking the quality of the work product
iii: Provide ideas for improvement of the development and test process
A: i, iii
B: i, ii,
C: ii, iii,
D: All of the Above
D: All of the Above
It is advisable to handle defects from static testing (especially static analysis) in a similar way.
Typical defect reports have the following objectives:
Q30: A defect report logged during dynamic testing typically includes:
1: Unique identifier
2: Title with a short summary of the anomaly being reported
3: Date when the anomaly was observed, issuing organization, and author, including their role
4: Identification of the test object and test environment • Context of the defect (e.g., test case being run, test activity being performed, SDLC phase, and other relevant information such as the test technique, checklist or test data being used)
5: Context of the defect (e.g., test case being run, test activity being performed, SDLC phase, and other relevant information such as the test technique, checklist or test data being used)
6: Description of the failure to enable reproduction and resolution including the steps that detected the anomaly, and any relevant test logs, database dumps, screenshots, or recordings
7: Expected results and actual results
8: Severity of the defect (degree of impact) on the interests of stakeholders or requirements
9: Priority to fix
10: Status of the defect (e.g., open, deferred, duplicate, waiting to be fixed, awaiting confirmation testing, re-opened, closed, rejected)
11: References (e.g., to the test case)
A: 1, 2, 3, 4, 5,6
B: 2, 3, 5, 7, 8, 9
C: All of the Above
D: 1, 3, 5, 7, 8, 9
C: All of the Above
A defect report logged during dynamic testing typically includes:
Description of the failure to enable reproduction and resolution including the steps that detected the anomaly, and any relevant test logs, database dumps, screenshots, or recordings
Some of this data may be automatically included when using defect management tools (e.g., identifier, date, author and initial status). Document templates for a defect report and example defect reports can be found in the ISO/IEC/IEEE 29119-3 standard, which refers to defect reports as incident reports.
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